Shopify Growth Support

What are Growth Support Services?

House of Cart offers on-going services for our clients after launch. These services include support for any critical issues the website may encounter as well as content, design, and functionality modifications and enhancements. Monthly front and back end review, report of any issues and/or quick fix.

DISCOUNTED - The bulk rates below are discounted from our general hourly rate

NO LOCK IN CONTRACTS - Prepay as you go - Tracked digitally via Harvest time tracking

What We Offer

• Troubleshooting critical security/performance/functionality issues
• Store Audit
• System upgrades to improve security 
• Browser compatibility testing and fixes on new browser bugs
• Content edits and population
• Usability testing and user experience audits/recommendations
• Design changes and style tweaks
• Custom graphics and user interface elements
• New features/functionality development
• Training refreshers on content management and analytics
• Third party tool installation/integration

Plan Options

• We offer Pay As You Go plans.
• Pay As You Go clients receive top priority assistance. We will respond within 1-2 business days and follow up with a plan for completing the requested tasks. We will make an effort to turn around most requests within 5 working days.

Pay As You Go (PAYG)

Support Services Frequently Asked Questions

Below are answers that clarify some of the questions you may have about our Growth Support Services plans.

How do I put in my requests to Support Services? hello@houseofcart.com.au will be your main point of contact. Anna and the Project Manager will take your requests and make sure they are addressed. The Project Manager will also provide periodic reports as well as updates on the service hours remaining.

How quickly will you respond and execute a request? We will provide prompt response to requests (within a few hours for emergencies, 1-2 business days for Pay As You Go plans) and provide estimates on completion times. Completion times may vary based on the type of request. Some may be turned around in a few hours and others may take longer. We will walk you through what needs to be done to complete a request and keep you posted.

What if I go over the hours in a plan?We will provide updates on number of hours remaining and give ample notice if we think you’ll need additional hours. For Pay As You Go plans, you can simply pay for another Pay As You Go plan if you need additional hours.

Do the hours expire? No, these hour can be used as and when required.

Are there certain requests I should approach as a separate project? We recommend any single request that require more than 10 hours of work to be scoped as a separate project. This way, we can dedicate a project team that can design, develop, test, and deploy the request in a more streamlined manner. Depending on the request, we will recommend this course of action if it will result in a more effective process and outcome.