Post Purchase you will receive full onboarding - forms, questionnaires, checklists and content requests. You will also receive your start date. We have an approximate lead time of 2-3 week from package purchase. Then a 2-week turnaround time from starting the rebuild to a full preview, review email and loom overview.

 Changes are then provided by you and we have a 5 day turn around to action the tweaks and edits then we will assist you to go live! Most clients are live within 3-4 weeks of their start date.

Post purchase you will be provided with full onboarding – forms, questionnaires and content/asset requests. We will need you to complete and submit all required info before your start date. We provide full guides, explanations and assistance along the way to make the submission process as easy as possible for you.

• New Branding Assets
• Product Imagery and copy
• New Website Imagery

If you require assistance with branding, please review our Graphic Design services.
Having everything ready to go ensures we streamline the design and build process so the end result is a beautiful and highly converting online store for your brand!

No, our rebuild packages do not include reinstallation and/or coding of your currently installed apps - this can be done via the free app support teams themselves OR we can quote additionally to do this for you.

No, Existing Product/collection back-end editing is not included and will be additional

Absolutely! We aim for all our clients to be self-managing their sites on handover. You will be able to make changes, tweaks and edits as required. We offer 1:1 Tailored training via loom and growth support for clients who prefer to have their store managed and updated for them.

Absolutely – we are here to help with all budgets. Please reach out to us with your needs and requirements and we can work around if and when you purchase the add on services to be implemented. 

House of Cart offers on-going services for our clients after launch. These services include support for any critical issues the website may encounter as well as content, design, and functionality modifications and enhancements. Front and back end review, report of any issues and/or quick fix. Max 3 hours for Flexible/Premium or 5 on Plus packages.

Critical Issues:
1. Customers unable to checkout or proceed to cart
2. Theme design appears broken on devices .
3. For Klaviyo or App Services – if the functionality stops working or is problematic

Please note we will assess and troubleshoot the issues and provide assistance to reach the correct technical support team to resolve them.

 This does not provide support for issues related to a store's sales performance." or if there have been external theme or app modifications/customisations that may affect the working live store.

We very proudly stand behind our team and our work! Our years of experience and skills with design and UX has evolved into a confidence in what we deliver.

We know you will LOVE what we create for your brand! We work with all clients to ensure the end result is one we are both proud of.