The lead and turnaround time for email marketing services vary depending on the scope of the project and the complexity of the email campaigns. However, here are some general guidelines to consider:

• Lead time: The lead time for an email marketing project is the amount of time between the initial client consultation and the start of the project. Typically, this will be two weeks.
• Turnaround time: The turnaround time for an email marketing project is the amount of time it takes to complete the project, from the start of the project to the launch of the email marketing program. Depending on the size and complexity of the project, this may take two weeks or more.
• Maintenance: The After Service Monitoring, which can include monitoring the performance of the email campaigns and making adjustments as needed is 7 days for Flexible Package, 15 days for Premium Package and 30 days for Plus.

If you require a different time frame, it's important that you discuss this with us so we can assess the feasibility and make sure that it aligns with your business needs. While the length of time from start to finish will vary depending on the services you opt to add to your overall package, you will need to commit a minimum of two weeks to complete our email marketing strategy development and design process. But it’s so fun, it’ll fly – we promise!

Post purchase you will be provided with full onboarding – forms, questionnaires and content/asset requests. We will need you to complete and submit all required info before your start date. We provide full guides, explanations and assistance along the way to make the submission process as easy as possible for you.

If you require assistance with branding, please review our Graphic Design services.

Having everything ready to go ensures we streamline the process, allowing us to produce high-quality emails that are tailored to your overall branding and messaging strategy.

No. Editing existing email flows/campaigns is not included. However, we will be providing you with a template you can use where you can transfer your existing email flows/campaigns. This will give you the flexibility to make changes to your campaigns as needed.

Or we can do it for you as a separate service for a fee.

Absolutely! We aim for all our clients to be self-managing their Klaviyo accounts on handover. You will be able to make changes, tweaks and edits as required. We offer 1:1 Tailored training via Zoom and Growth Support for clients who prefer to have their store managed and updated for them.

By all means! – we are here to help with all budgets. Please reach out to us with your needs and requirements and we can work around if and when you purchase the add on services to be implemented.

House of Cart offers on-going services for our clients after launch. These services include ongoing content creation, tracking, and reporting to optimise email marketing for maximum performance.

We understand that as a business owner, you have a lot on your plate. Which is why we are dedicated to helping you reach your full potential.

We very proudly stand behind our team and our work! Our years of experience and skills with email marketing has evolved into a confidence in what we deliver.

We know you will LOVE what we create for your brand! We work with all clients to ensure the end result is one we are both proud of.

We handle list management and ensure compliance with email marketing laws and regulations by honouring unsubscribes, and including an easy-to-use unsubscribe link in all of our emails. We also stay up-to-date with all laws and regulations, including the CAN-SPAM Act and the General Data Protection Regulation (GDPR).

We could talk about email marketing all day, but sometimes it's better to hear it straight from our clients. Hear what they love! 👉 [Reviews]

You can reach out to Klaviyo Support at support@klaviyo.com. To get the best response time, please put together the following details:

• Klaviyo ID (of end-user):
• Associated Campaign/Flow ID/Templates (links) :
• Customer Profiles Impacted (email address/links):
• Detailed Description of Issue:
• Screenshots (if available):

It's also best to check their help centre first for information as 99% of the time, you'll find your answer here. https://help.klaviyo.com/hc/en-us

If you need email support for Klaviyo services, you can purchase our Email Support service here.