The XY&Z Blog

Shopify Brands Are Getting AI Built In. But Are They Using It Well?
Shopify Brands Are Getting AI Built In. But Are They Using It Well? AI is now part of Shopify. You don’t need extra tools. You don’t need to “figure it out later.” It’s already there. But most stores? They’re barely...
What Travelling Keeps Teaching Us
Sundays with Anna | Newsletter #41 Guess what? We're back in the U.S. and reunited with our RV, which the kids affectionately call Whipper! We couldn't be happier about it! Yup, within the first day, we already had one of...
From a $99 Store Build to House of Cart
Eight years ago, the first Shopify store I built cost $99. At the time, it felt like a big project. The goal was simple: help someone get their idea online. No CRO frameworks. No playbooks. No fancy growth strategies. Just...
It’s Not Just the Weight. It’s the Load.
Sundays with Anna | Newsletter #40 Okay, I saw something this week that made me laugh for about three seconds… and then realise why it exists. Three governors in Japan recently participated in a work-life balance campaign. As part of...
4 things we’re obsessed with at HOC right now 💘
Sundays with Anna | Newsletter #38 Happy Valentine’s Day! 🥰 Yes, I moved the usual Sunday newsletter to Saturday just to say hello on this lovely day. Today’s not roses and chocolates (although… yes, please). It’s the business kind of...
I have a confession 🫣
Sundays with Anna | Newsletter #39 This week, I had a proper founder mum moment. I was sitting at the kitchen table with my laptop open, a cold cup of tea next to me (again), and I’d just been interrupted...
Don’t Ghost Your Almost-Buyers: The Post-Campaign Follow-Up Sequence
The biggest revenue window isn’t before Valentine’s. It’s after. When your sale ends, your traffic doesn’t magically disappear. Some of it is still warm. Still considering. Still comparing. And most brands… go quiet. That silence costs money. We’ve seen this...
Love at First Scroll: 5 Second Homepage Attraction Test
The 5-second test (do this in real time) Open your homepage and look at the first screen for 5 seconds, no scrolling. Then answer: What do you sell? Who is it for? What should I click next? If you hesitate...
Founders, read this before you hire an agency 👀👉
Sundays with Anna | Newsletter #37 Hi,  I have been on a hundred sales calls, and I can always tell when a founder is overwhelmed, not because they’re dramatic about it, but because they keep asking the same question in...
3 Tips to Make Your Shopify Store AI-Readable
If “AI-readable” sounds technical, you’re not alone. Most founders assume it means code, schema, and a dev sprint. But here’s the real truth: AI readability is mostly clarity. Clear product language. Clear site structure. Clear answers in the right places....
I didn’t expect our first lead to come from… this 😱
Sundays with Anna | Newsletter #36 Hey, I hope you got a tiny reset over the holidays: slower mornings, hot cups, fewer tabs open.  One week in and something fun happened already… We signed a new build in Texas, and...
Ending the year with this one feeling: gratitude ☺️🙌
Sundays with Anna | Newsletter #35 Hey, Before we switch the laptops off and lean into the slower days, I wanted to send you a big, heartfelt thank you from our tiny, mighty HOC team. Your replies, trust, and little...
I drove 4,835 km to remember this one thing 😉✨
Sundays with Anna | Newsletter #34 Hey,  We’ve just landed back in Australia, jet-lagged, a little sandy, and a lot grateful. That first RV adventure is officially wrapped, and before real life rushes in, here’s a quick scrapbook page of...
6 Helpful Shopify + Klaviyo Tips for a Calmer Black Friday
If your Black Friday prep feels tangled, you’re not alone.  When pages, promos, and flows pile up, it’s easy to add more and accidentally make things harder to manage, test, and scale. Here’s the real move: not more tactics, but...
I have been thinking about you a lot ☺️
Sundays with Anna | Newsletter #33 Last week, I shared our big family update. We’ve landed in the US and kicked off our RV chapter. 🥰 New views, same calm systems. And as we settle into life on the road,...
You’ll never guess today’s “office” view 👀🚐

Big life update from me… we did the thing.
🤭 Last Friday, Russ, the kids, and I flew to the USA to put a long-time dream into motion: running our business while we travel.   We’re kicking things off with our first...
Conditional Splits Without the Chaos
If your Klaviyo flows look like spaghetti, you’re not alone. 🍝 Once brands start layering segmentation, exceptions, and conditional logic, things can get messy — fast. But here’s the truth: more branches, more relevance. They usually make your flows harder...
The 6 Flow Mistakes Costing You Sales
Flows aren’t “set and forget.” When they’re built the wrong way, they silently drain revenue week after week. After helping dozens of Klaviyo setups, we’ve seen the same pitfalls pop up again and again. The good news? They’re simple to...
The CRO Fixes That Turned 2 Stores Into Conversion Machines
Your website can look stunning — but if it isn’t built to guide shoppers toward the “buy” button, you’re losing sales before they even start browsing. With Black Friday right around the corner, design alone isn’t enough. You need CRO-ready...
3 Product Page Add-Ons We Keep Rebuilding (Because They Work)
If you read our last newsletter on prepping your store for BFCM, you know I’m a big believer in small, smart upgrades that drive big conversion wins. And after rebuilding 400+ of Shopify product pages, we’ve noticed a pattern: There...
The Shopify win I didn’t see coming 👀🤯
Sundays with Anna | Newsletter #30 I thought I had a pretty solid handle on what made a Shopify store convert.7 years in, 400+ builds later… I thought I’d seen it all. And then one client changed everything. They came...